Return Policy
Can I Return My Purchase?
We will gladly accept your returns for exchange or credit within 60 days of purchase. Merchandise must be in its original condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on monogrammed merchandise. If product shows any sign of wear or alteration (dirty, washed, worn, etc) product will be returned to the customer.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
Please note that there are some items for which we cannot accept returns unless the product is defective, including final clearance items, and customized/personalized items.
A 10% restocking fee applies to special order items.
How To Ship Your Return or Exchange
Click here if you need a new return form.
Allow 2-3 weeks for your return or exchange to be processed.
On all exchange orders, T&R Feed and Rope Center pays the shipping expense to send you your replacement item.
You must include the return form with your return. Be sure to include a copy of your packing slip, or email order confirmation, or a printed copy of your order inside the package.
NOTE: If you are outside the United States and wish to return your package, you will cover any applicable Cash On Delivery (COD) charges. To return your package from outside the U.S., send directly to:
T&R Feed and Rope Center
Attn: Website Returns
671 North Hwy 491
Gallup, NM 87301
How will I know when you receive my Return or Exchange package?
As soon as we receive and process your return or exchange we will email you a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement. If you have requested an exchange, you will receive two email confirmations, one confirming that we received your original order and another email noting your new replacement order number.
What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?
Allow 1-3 weeks for your return or exchange to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return or exchange is processed you will receive an email confirmation.
Returning To A Store
You may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store with your merchandise. To locate our store view our Hours & Location page.
Return/Exchange Type
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Problems, Questions or Suggestions?
If you have any questions regarding your order, please e-mail us at trfeedandropecenter@t-rmarket.com.
You may also contact us by telephone: 1-505-722-4366 ext 117
Our Customer Service Department is open 9am to 5pm Monday thru Friday. Open on Christmas Eve until 6pm MST.
Thank you for shopping with T&R Feed and Rope Center!
We will gladly accept your returns for exchange or credit within 60 days of purchase. Merchandise must be in its original condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on monogrammed merchandise. If product shows any sign of wear or alteration (dirty, washed, worn, etc) product will be returned to the customer.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
Please note that there are some items for which we cannot accept returns unless the product is defective, including final clearance items, and customized/personalized items.
A 10% restocking fee applies to special order items.
How To Ship Your Return or Exchange
Click here if you need a new return form.
Allow 2-3 weeks for your return or exchange to be processed.
On all exchange orders, T&R Feed and Rope Center pays the shipping expense to send you your replacement item.
You must include the return form with your return. Be sure to include a copy of your packing slip, or email order confirmation, or a printed copy of your order inside the package.
NOTE: If you are outside the United States and wish to return your package, you will cover any applicable Cash On Delivery (COD) charges. To return your package from outside the U.S., send directly to:
T&R Feed and Rope Center
Attn: Website Returns
671 North Hwy 491
Gallup, NM 87301
How will I know when you receive my Return or Exchange package?
As soon as we receive and process your return or exchange we will email you a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement. If you have requested an exchange, you will receive two email confirmations, one confirming that we received your original order and another email noting your new replacement order number.
What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?
Allow 1-3 weeks for your return or exchange to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return or exchange is processed you will receive an email confirmation.
Returning To A Store
You may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store with your merchandise. To locate our store view our Hours & Location page.
Return/Exchange Type
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Problems, Questions or Suggestions?
If you have any questions regarding your order, please e-mail us at trfeedandropecenter@t-rmarket.com.
You may also contact us by telephone: 1-505-722-4366 ext 117
Our Customer Service Department is open 9am to 5pm Monday thru Friday. Open on Christmas Eve until 6pm MST.
Thank you for shopping with T&R Feed and Rope Center!
